Train your Front Desk and Client Facing Staff of Hotels, Restaurants, and Cafes in foreign languages and communication skills and enable them in providing a better customer experience to international visitors.
HORECA is one of those industries which attracts the major number of tourist visitors. Whether it is about food, leisure, or rest, HORECA interacts with international visitors at every step. At this time, they look for an atmosphere that is homely, comfortable, and friendly.
Train your front desk and client-facing staff in various foreign languages and customer engagement skills and enable them in providing a euphoric experience to the customers.
Have a look at what our industry partners have to say about our training pedagogy and results.
From the Industry, By the Industry, To the Industry
The Client is a Hotel Chain majorly dealing with international tourists. The client was troubled by the communication barrier between its staff and the guests majorly coming from Non-English speaking countries.
The client reached out to Kochiva with their requirement. With Kochiva's help in linguistic upskilling, the client was able to achieve the following.